Dialogic Diva / CAPI 2.0 Error Codes

Link:  http://www.extracomm.com/Extracomm/FAQ.NSF/FAQs/041ea07b2c2aaa83482572d100103348
Apply to:  ExtraFax for Exchange; ExtraFax for Domino 6.1.2 or above

Last Modified Date:  05/25/2017


CAPI 2.0 Error Codes


Code

Description

1001

Too many communications programs are using the CAPI driver. Close down the application you do not need.

1008

The operating system is overloaded. Close down all applications and restart your PC.

1009

The CAPI driver is not ready.

1108

The operating system is overloaded. Close down all applications and restart you PC.

1109

The CAPI driver is not ready.

2001

Message not supported in current state

2002

Illegal Controller / PLCI / NCCI. The ISDN adapter you set up was not found.

2003

Out of PLCI. The CAPI driver is requesting too many simultaneous connections.

2004

Out of NCCI. The CAPI driver is requesting too many simultaneous connections.

2005

Out of LISTEN

2006

The CAPI driver is requesting more analog fax connections than the hardware of your ISDN adapter can support. You can work round this problem by turning off the fax option in the settings for your CAPI driver.

2007

Illegal message parameter coding.

30xx

Check local ISDN PC configuration

3001

B1 protocol not supported

3002

B2 protocol not supported

3003

B3 protocol not supported

3004

B1 protocol parameter not supported

3005

B2 protocol parameter not supported

3006

B3 protocol parameter not supported

3007

B protocol combination not supported

3008

NCPI not supported

3009

CIP Value unknown

300A

Flags not supported (reserved bits)

300B

Facility not supported

300C

Data length not supported by current protocol.

300D

Reset procedure not supported by current protocol.

33xx

Check local ISDN PTT hardware

3301

Protocol error layer 1 (broken line or B-channel removed by signaling protocol). There is no physical connection to the ISDN network. Check the cable connection between the ISDN adapter and ISDN port. Are you using a suitable cable? Is the connection socket properly installed? Is the ISDN network terminator correctly activated? Do you have other devices on your ISDN line that are maybe faulty or that are blocking the S0 bus?

3302

Protocol error layer 2. Could not connect to the ISDN network. This may be due to a wrong ISDN protocol. Have you set "1TR6" (German ISDN) as ISDN protocol even though your ISDN line is set up for "DSS1" (Euro ISDN), or vice versa?

3303

Protocol error layer 3

3304

Another application got that call. With an incoming call, the network passes the number called (MSN) to all devices on the ISDN line. The devices then react according to how they are set up, by ringing, ignoring the call or by answering the call. Only ONE device can answer the call in each case. The error occurs when several devices react to the call. The device that answers the call first gets the connection. No connection is established for the others.

3301-3310

A modem (ISDN adapter hardware or software) made available by the CAPI driver displays the message that the connection has been cancelled.

3311-3318

A modem (ISDN adapter hardware or software) made available by the CAPI driver displays the message that the connection has been cancelled.

34xx

Abort by network, low order 8 Bit contain the cause value, the MSB is used to signal an error, but is not set by all ISDN-CAPI 2.0 implementations:

3401

Unsigned number

3402

No route to specified transmit network

3403

No route to destination

3406

Channel unacceptable

3411

User Busy

3412

No user responding

3413

No answer from user

3415

Call reject

3416

Number changed

341A

Non-selected user clearing

341B

Destination out of order

341C

Invalid number format

341D

Facility rejected

341E

Response to status inquiry

341F

Normal, unspecified

3480

Normal termination

3481

Unallocated (unassigned) number. "No connection under this number". The number you are calling could not be reached because it has no line assigned to it. The phone number has the right format, however. Enquire at your telephone company or the operator of your telephone exchange what the correct number is.

3482

No route to specified transit network

3483

No route to destination

3486

Channel unacceptable

3487

Call awarded and being delivered in an established channel

3490

Normal call clearing. Connection terminated normally. One of the users of the connection cancelled the connection. The connection was not cancelled by the ISDN network.

3491

User busy. The number you are calling cannot answer any calls at the moment because all channels are being used.

3492

No user responding. The number you are calling did not answer within the time period required by your connection. There is probably no terminal device connected to the number you are calling. Contact the other party to establish the cause.

3493

No answer from user (user alerted). The number you are calling confirmed call received within the time period required, but a connection was not established, however. If the terminal device of the other party is a telephone, then it rang but the call was not answered. Try again later.

3495

Call rejected. The device reached under the phone number refused the call, although it was not busy and was able to answer the call. For example: if the ISDN option "Call waiting" is activated on the other party's line, a telephone can answer your call even if a call is in progress at the time. This error message occurs when your waiting call is refused by the person you are trying to reach.

3496

Number changed. The phone number of the party you are calling has changed. Contact your telephone company for the new number.

349A

Non-selected user clearing.

349B

Destination out of order. The terminal device on the number you are calling could not be reached, because the port for this device did not work. A possible cause of this is that the other party's terminal device is not connected or not turned on, or it is not working properly. Contact the other party to find out the cause.

349C

Invalid number format. The party you are calling could not be reached because the number you called is in the wrong format or incomplete.

349D

Facility rejected. At the moment there is no channel free for a call.

349E

Response to STATUS ENQUIRY.

349F

Normal, unspecified.

34AA

Telephone exchange overloaded. Wait a while and try again.

34A2

No circuit / channel available

34A6

Network out of order. Problems in the ISDN network. Wait a while and try again.

34A9

Temporary failure. Temporary problems in the ISDN network. You can try again immediately.

34AA

Switching equipment congestion

34AB

Access information discarded

34AC

Requested circuit / channel not available

34AF

Resources unavailable, unspecified

34B1

Quality of service unavailable

34B2

Requested facility not subscribed

34B9-34CF

An ISDN service or an ISDN option was requested that is not available or not supported by the equipment being used. This service or option may need to be enabled by the operator of the ISDN network for you or for the other party.

34B9

Bearer capability not authorized.

34BA

Bearer capability not presently available.

34BF

Service or option not available, unspecified

34C1

Bearer capability not implemented

34C2

Channel type not implemented

34C5

Requested facility not implemented

34C6

Only restricted digital information bearer capability is available

34CF

Service or option not implemented, unspecified.

34D1

Invalid call reference value

34D2

Identified channel does not exist

34D3-34D6

Problems parking calls and resuming parked calls. It may be that when you parked the call you chose a code number that is already occupied. Or it could be that when you tried to resume the call you used the wrong code number. Perhaps you tried to resume a call that was not parked in the first place. Parked calls are only available for about two minutes. The call could also have been cancelled by the other person while it was parked.

34D3

A suspended call exists, but this call identity does not

34D4

Call identity in use

34D5

No call suspended

34D6

Call having the requested call identity has been cleared

34D8

Incompatible destination. The terminal device of the other party is not compatible with the terminal device that is making the call. The call cannot be answered, therefore. This error could occur, for example, when a digital fax device (G4 fax) is called by a telephone.

34DB

Invalid transit network selection

34DF

Invalid message, unspecified

34E0

Mandatory information element is missing

34E1

Message type non-existent or not implemented

34E2

Message not compatible with call state or message type non-existent or not implemented

34E3

Information element non-existent or not implemented

34E4

Invalid information element contents

34E5

Message not compatible with call state

34E6

Recovery on timer expiry

34EF

Protocol error, unspecified

34FF

Interworking, unspecified